jongle Privacy Policy

1. Information We Collect

jongle collects personal information from players in Bangladesh through several channels: directly from you during account registration and ongoing use of the platform; automatically through the technical systems that deliver the jongle service; and from trusted third-party partners where necessary to verify identity, process payments, or detect fraud. jongle collects only the information that is necessary for the legitimate and lawful purposes described in this Privacy Policy.

Registration and Account Data

When you create a jongle account, you are required to provide your full legal name, date of birth, country of residence (Bangladesh), a valid email address, and a mobile phone number registered in Bangladesh. This information is used to create and identify your account, communicate with you regarding account activity, and complete the age and identity verification (KYC) process that jongle requires for all registered players.

Identity Verification (KYC) Documents

To comply with its obligations under applicable anti-money-laundering (AML) standards and to fulfil its age verification duty, jongle may request that you submit copies of one or more of the following identity documents:

• National Identity Card (NID) — the primary accepted document for players in Bangladesh
• Valid passport (photo page)
• Driver's licence (where issued with date of birth)
• Recent utility bill or bank statement as proof of address (dated within the last 90 days)

KYC documents are stored securely and are used solely for identity, age, and address verification purposes. They are not shared with third parties except as required for verification processing or as compelled by a legal authority.

Payment and Transaction Data

When you make a deposit or request a withdrawal on jongle, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount in BDT, the date and time of the transaction, and the transaction reference number provided by the payment provider. jongle does not store full bKash or Nagad wallet PINs, bank account passwords, or payment card CVV numbers. Payment credentials are handled directly by the relevant payment service provider.

Device and Technical Data

jongle's platform automatically collects certain technical data when you access the service, including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and pages visited within the jongle platform. This data is used for security monitoring, fraud prevention, platform performance optimisation, and to ensure the platform displays correctly across different devices. jongle does not use IP address data to identify individual players beyond its standard security and fraud detection functions.

Gameplay and Betting History

jongle records a full history of your account activity on the platform, including all bets placed, casino game rounds played, bonus claims, promotions redeemed, and outcomes. This data is retained as part of your account record, used to resolve disputes, and may be reviewed as part of our responsible gaming monitoring programme to identify signs of problem gambling behaviour. You can access a summary of your transaction and betting history at any time from within your jongle account dashboard.

Communications Data

If you contact the jongle support team via email or live chat, we retain records of those communications, including the content of messages exchanged, for a period of up to 5 years. This retention period supports dispute resolution, training, quality assurance, and regulatory compliance purposes.

2. How We Use Your Information

jongle uses the personal information it collects for the following specific purposes. Where processing requires a legal basis, the applicable basis is noted.

Purpose	Legal Basis
Creating and managing your jongle account	Performance of contract
Verifying your identity and age (KYC)	Legal obligation / Legitimate interest
Processing deposits and withdrawals in BDT	Performance of contract
Detecting and preventing fraud, money laundering, and account abuse	Legal obligation / Legitimate interest
Providing customer support and resolving disputes	Performance of contract / Legitimate interest
Sending transactional notifications (deposit confirmations, withdrawal updates)	Performance of contract
Sending promotional communications and bonus offers (opt-in)	Consent
Improving platform performance and user experience	Legitimate interest
Responsible gaming monitoring and player protection	Legal obligation / Legitimate interest
Compliance with legal, regulatory, and reporting obligations	Legal obligation

Profiling and Automated Decision-Making

jongle uses automated systems to analyse account activity and betting patterns for the purposes of fraud detection, responsible gaming monitoring, and bonus abuse prevention. These automated processes may result in temporary account restrictions pending a manual review by a member of the jongle compliance team. Where an automated process has a significant effect on your account, you have the right to request a manual review of that decision by contacting [email protected].

Responsible Gaming Monitoring

As part of its commitment to player welfare, jongle's responsible gaming systems analyse gameplay data — including session length, frequency of play, deposit volumes, and chasing behaviour — to identify players who may be showing signs of gambling-related harm. Where such signs are detected, jongle may make contact proactively with information about responsible gaming tools, or may apply temporary account restrictions. This processing is carried out in the legitimate interest of player protection and is not used for commercial profiling.

3. Data Sharing & Third Parties

jongle does not sell, rent, or trade your personal information to any third party for their own marketing purposes. jongle shares player data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, jongle shares the transaction details required by the relevant payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported Bangladeshi payment methods. This data sharing is limited to the information the provider needs to execute the specific transaction. Each payment provider operates under its own privacy policy and data security standards; jongle is not responsible for the data practices of payment providers once data has been transmitted to them.

Game Software Providers

jongle's platform delivers games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive a player session token and anonymised player identifier to facilitate game delivery and return a game result. Personally identifiable information (such as your name, email, or mobile number) is not shared with game studios. Game studios retain game round data for audit and dispute resolution purposes in accordance with their own data retention policies.

Identity Verification Partners

jongle may use third-party identity verification service providers to assist with KYC document checks. These partners receive copies of the identity documents you submit and return a verification result to jongle. Identity verification partners are contractually bound to handle submitted documents with strict confidentiality and to use them solely for the verification task requested by jongle.

Legal and Regulatory Disclosure

jongle may disclose player personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where it is required to do so by applicable law, court order, or lawful demand from a competent authority. jongle will, where legally permitted, notify affected players of such disclosures.

Business Transfers

In the event that jongle undergoes a merger, acquisition, or sale of all or part of its business assets, player personal data may be transferred as part of that transaction. In such circumstances, jongle will provide advance notice to registered players at their email address on file and will ensure that any acquiring entity is bound by privacy obligations at least as protective as those set out in this policy.

4. Cookies & Tracking Technologies

jongle uses cookies and similar tracking technologies (such as local storage and session tokens) on the jongle.vip platform. This section explains what types of cookies jongle uses, what they are used for, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files stored by your browser on your device when you visit a website. They allow the website to remember information about your visit — such as your login session or language preferences — so that you do not have to re-enter it each time. Cookies do not contain executable code and cannot harm your device.

Types of Cookies jongle Uses

Cookie Type	Purpose	Can Be Disabled?
Essential / Session Cookies	Maintain your login session, prevent cross-site request forgery, manage game session state	No — required for platform operation
Security Cookies	Detect suspicious login activity, support fraud prevention and bot detection	No — required for account security
Analytics Cookies	Measure page views, navigation paths, and feature usage to improve the platform	Yes — via browser settings
Preference Cookies	Remember your display preferences (e.g., game category filters, last visited section)	Yes — via browser settings

Managing Cookies

You can control and delete non-essential cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear all stored cookies, and set preferences for specific sites. Disabling essential or security cookies will prevent jongle from functioning correctly and may mean you are unable to log in or play games. Instructions for managing cookies in common browsers are available in the help section of your browser provider's website.

Local Storage and Session Storage

In addition to cookies, jongle may use the browser's local storage or session storage to cache non-sensitive preference data and game state information on your device. This data does not leave your device and is not transmitted to jongle's servers unless you are actively using the platform. You can clear local storage through your browser's developer tools or privacy settings.

5. Data Security & Retention

jongle implements a multi-layered security framework to protect the personal data it holds against unauthorised access, disclosure, alteration, loss, and destruction. While no online system can guarantee absolute security, jongle applies industry-standard controls proportionate to the sensitivity of the data it processes.

Technical Security Measures

• All data in transit between your device and jongle's servers is protected by Transport Layer Security (TLS 1.2 or higher). Pages served via HTTPS are indicated by the padlock icon in your browser address bar.
• Sensitive personal data stored in jongle's databases — including identity document records and KYC data — is encrypted at rest using AES-256 encryption.
• Player account passwords are stored as salted hashes and are never stored or transmitted in plain text. jongle staff cannot retrieve your password — only a password reset function is available.
• Access to systems containing personal data is restricted to authorised jongle personnel on a need-to-know basis and is controlled through role-based access management.
• jongle's infrastructure is monitored continuously for security anomalies, unauthorised access attempts, and suspicious activity patterns.

Data Retention Periods

jongle retains personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this policy. The general retention periods jongle applies are as follows:

Data Category	Retention Period
Account registration data	Duration of account + 5 years after closure
KYC identity documents	Duration of account + 5 years after closure
Transaction records (deposits & withdrawals)	7 years (financial record-keeping requirements)
Gameplay and betting history	Duration of account + 3 years after closure
Customer support communications	5 years from date of communication
Marketing consent records	Duration of consent + 3 years
Technical / access logs	12 months on a rolling basis

After the applicable retention period has elapsed, personal data is securely deleted or anonymised such that it can no longer be associated with any individual player.

Data Breach Response

In the event of a data security incident that poses a risk to your personal data, jongle will take immediate steps to contain the incident, assess the scope and impact, and notify affected players at their registered email address without undue delay. jongle will also notify any relevant regulatory authorities as required by applicable law. jongle maintains an incident response plan that is tested and reviewed on a regular basis.

6. Your Rights as a Player

jongle respects your rights with respect to your personal data. The following rights are available to all registered jongle players in Bangladesh. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your jongle account. jongle will respond to all verified data rights requests within 30 calendar days of receipt.

Right of Access

You have the right to request a copy of the personal data jongle holds about you. jongle will provide a summary of the data categories held, the purposes for which each category is processed, and the third parties (if any) with whom that data has been shared. For larger data requests, jongle may ask you to specify the data categories or time period of interest to ensure a manageable and useful response.

Right to Rectification

If you believe that any personal data jongle holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account information (email address, mobile number, communication preferences) directly through your jongle account settings. Corrections to identity information (name, date of birth) must be submitted via a support request and will require supporting documentation before changes are applied.

Right to Erasure

You have the right to request that jongle delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that jongle may be required to retain certain data — particularly financial transaction records and KYC documents — for legal and regulatory compliance purposes even after your account has been closed. In such cases, jongle will explain what data must be retained and for how long.

Right to Restriction of Processing

You may request that jongle restricts the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while a complaint is being investigated. During the period of restriction, jongle will continue to store your data but will not use it for any purpose other than storage unless you provide consent or a legal obligation requires otherwise.

Right to Withdraw Consent

Where jongle processes your personal data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing that took place before the withdrawal. You can withdraw marketing consent by updating your communication preferences in your jongle account settings or by contacting [email protected].

7. Marketing Communications

jongle may contact registered players with promotional and marketing communications by email and SMS, subject to your communication preferences. Marketing messages may include information about new bonuses, seasonal promotions (such as Eid offers, Pohela Boishakh specials, and Victory Day promotions), new game launches, cricket betting market highlights (BPL, IPL, T20 World Cup), and other platform news relevant to players in Bangladesh.

Opt-In and Opt-Out

At the time of registration, you will be presented with the option to opt in to jongle's marketing communications. If you opt in, you will begin receiving promotional emails and SMS messages. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included at the bottom of every promotional email jongle sends
• Replying STOP to any promotional SMS message sent by jongle
• Updating your communication preferences in the Notifications section of your jongle account settings
• Submitting a written opt-out request to [email protected] from your registered email address

Opt-out requests will be processed within 5 business days. Please note that opting out of marketing communications does not prevent jongle from sending you transactional and operational messages (for example: deposit confirmation, withdrawal processing updates, password reset emails, KYC verification requests, and account security alerts). These messages are sent because they are necessary for the operation of your account and cannot be disabled.

Frequency and Content

jongle aims to send marketing communications at a reasonable frequency — typically no more than 3 to 5 emails per week and no more than 2 to 3 SMS messages per week. Frequency may increase slightly during major sporting events (such as BPL season or ICC tournaments) or significant promotional periods. If you feel you are receiving communications too frequently, you can adjust your preferences or opt out entirely at any time using the methods listed above.

8. Policy Updates & Contact

jongle reviews and updates this Privacy Policy periodically to reflect changes in the platform, applicable legal requirements, or data processing practices. The effective date at the top of this policy indicates when the current version was last updated. Material changes — those that significantly affect how jongle processes personal data or affect player rights — will be communicated to registered players via the email address on file at least 7 days before the changes take effect, where operationally practicable.

Continued Use Constitutes Acceptance

By continuing to use the jongle platform after a revised Privacy Policy has taken effect, you acknowledge and accept the updated terms. If you do not agree with any changes to this policy, you should stop using the jongle platform and may request account closure as described in the Terms & Conditions.

Children's Privacy

The jongle platform is strictly intended for adults aged 18 and above. jongle does not knowingly collect or process personal data relating to persons under the age of 18. If a parent or guardian becomes aware that a minor has submitted personal data to jongle or created an account, they should contact [email protected] immediately. jongle will take prompt action to close the account and securely delete all associated data upon confirmation.

Contacting jongle About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how jongle handles your personal data, please contact the jongle data protection team in writing at:

Email: [email protected]

jongle aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days. All privacy correspondence should be submitted in English and from the email address registered to your jongle account where possible, so that the team can verify your identity and respond accurately to your specific account situation.