Responsible Gaming
at jongle
jongle is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. Our responsible gaming tools empower you to stay in control — because your wellbeing always comes first.
Player Protection First
jongle places player welfare above commercial considerations. Every feature of the platform — from account setup to withdrawal — is designed with safety guardrails built in, giving you full control over your gambling activity at all times.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits directly from your jongle account dashboard. Once set, limits take effect immediately and can only be reduced instantly — increases require a 7-day cooling-off period to prevent impulsive decisions.
Session Time Reminders
jongle lets you set session duration alerts so you receive a notification after a defined period of continuous play. Knowing how long you have been playing is a simple but powerful way to keep gambling a leisure activity rather than a compulsion.
Self-Exclusion Program
If you feel you need a complete break from gambling, jongle's self-exclusion tool allows you to suspend your account for a defined period (1 week, 1 month, 3 months, 6 months) or permanently. During exclusion, you cannot deposit, place bets, or access game history.
Reality Check Popups
jongle's reality check feature displays a brief summary of your session activity — time spent, net result, and total wagered — at regular intervals during gameplay. These prompts encourage you to pause and make a conscious decision about continuing to play.
Dedicated Safe Play Support
The jongle support team includes trained advisors who can discuss responsible gaming concerns without judgment. Contact [email protected] at any time to ask about your account limits, request a cooling-off period, or discuss any gambling-related concerns in confidence.
1. Our Commitment to Safe Play
jongle is an online casino and sports betting platform built specifically for players in Bangladesh. From the outset, jongle has operated with a clear and non-negotiable principle: gambling should be an enjoyable form of entertainment, not a source of financial hardship, emotional distress, or personal harm. This Responsible Gaming page sets out the tools, policies, and support resources that jongle provides to ensure every player can make informed choices about their gambling activity.
jongle believes that responsible gaming is a shared responsibility. The platform provides the infrastructure — limits, controls, alerts, and exclusion tools — but it also relies on players to engage honestly with these tools and to seek help when they need it. jongle's support team is available around the clock to assist any player who has concerns about their gambling behaviour, and all enquiries are handled with complete confidentiality.
The core principles that underpin jongle's responsible gaming programme are:
- Transparency: jongle provides clear, honest information about the odds, house edge, and potential outcomes of all games. We do not misrepresent the chances of winning.
- Control: jongle gives players meaningful tools to set and enforce their own limits on spending, time, and access — and these tools are available at no charge and with no barriers to access.
- Prevention: jongle's systems actively monitor account activity for behavioural patterns associated with problem gambling. Where such patterns are detected, jongle may proactively reach out to the player with information and support.
- Protection: jongle enforces strict age verification to ensure that only adults aged 18 and above can open an account and gamble on the platform. We do not knowingly allow underage gambling under any circumstances.
jongle is designed for entertainment. If at any point gambling stops feeling like fun and starts feeling like an obligation, a financial necessity, or a source of anxiety — that is the moment to use our tools or reach out for support. There is no shame in asking for help, and jongle's team will always respond with care and without judgment.
2. Age Restriction & Verification
jongle operates a strict 18+ policy. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money game on the jongle platform. This policy is absolute and is enforced through a combination of registration controls, identity verification requirements, and ongoing account monitoring.
Registration Controls
During the account registration process, all players are required to declare that they are aged 18 or over. A date of birth is collected as a mandatory field. jongle's system cross-references the declared date of birth against the account holder's National Identity Card (NID) or other accepted identity document as part of the Know Your Customer (KYC) verification process.
KYC Age Verification
All registered players must complete identity verification before they are permitted to make a withdrawal. The KYC process requires submission of a government-issued identity document — primarily the Bangladesh National Identity Card — which is reviewed to confirm that the player is aged 18 or above. Accounts that cannot confirm the player's age through this process will be suspended until verification is completed.
Underage Gambling — What to Do
If you are a parent or guardian and you believe a person under 18 has accessed jongle — whether through a borrowed device, a shared account, or by misrepresenting their age during registration — please contact jongle immediately at [email protected]. jongle will investigate the matter promptly, close the account if the player is confirmed to be under 18, and return any deposited funds to the original payment source.
Parental Control Software
jongle encourages parents and guardians to use parental control software on shared household devices to prevent minors from accessing online gambling sites. Widely available tools that can be used to restrict access to jongle.vip and similar platforms include Net Nanny, Qustodio, and the built-in parental controls available on Android, iOS, and Windows devices. These tools provide an additional layer of protection beyond jongle's own age verification processes.
Players found to have provided false information about their age during registration will have their accounts closed immediately and all balances forfeited. jongle reserves the right to report suspected cases of underage gambling to the relevant authorities in Bangladesh.
3. Recognising Problem Gambling
Problem gambling — sometimes called gambling disorder — is a recognised condition in which gambling behaviour becomes compulsive and causes significant harm to the individual, their finances, and their relationships. Most people who gamble on jongle do so responsibly and within their means. However, it is important to be able to recognise the warning signs that gambling may be becoming a problem.
Common Warning Signs
The following are recognised signs that gambling may be moving from recreational activity into problematic territory. Experiencing one or more of these signs does not mean you have a gambling problem, but it is a prompt to pause, reflect, and consider using jongle's responsible gaming tools.
Self-Assessment Checklist
Reflect honestly on each question. If you answer "yes" to two or more, we encourage you to use jongle's player tools or speak with a support advisor.
Do you spend more money on gambling than you originally planned, or than you can comfortably afford?
Do you find yourself thinking about gambling frequently — planning your next session or replaying past wins and losses in your mind?
Have you tried to reduce or stop gambling but found it difficult or impossible to do so?
Do you gamble to escape stress, anxiety, depression, loneliness, or other difficult emotions?
Have you borrowed money, sold belongings, or used funds set aside for essential expenses (rent, food, bills) in order to gamble?
Do you "chase losses" — continuing to bet in an attempt to recover money you have already lost?
Have family members, friends, or colleagues expressed concern about the amount of time or money you spend gambling?
Has gambling caused you to neglect work, study, family responsibilities, or other important areas of your life?
Understanding Loss Chasing
Loss chasing — the behaviour of continuing to gamble with the goal of recovering money already lost — is one of the most reliable indicators of problematic gambling and one of the most financially destructive patterns. All casino games and sports bets at jongle have a house edge, which means that chasing losses statistically increases the total amount lost rather than recovering it. If you find yourself placing larger bets after a losing streak, or staying logged in longer than you intended because you are trying to "get back" what you have lost, please stop immediately and use jongle's reality check or self-exclusion tools.
4. Player Protection Tools
jongle provides a comprehensive suite of responsible gaming tools that are available to all registered players at no cost. These tools are accessible from within your account dashboard at any time and are designed to give you meaningful, practical control over your gambling activity.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Limits take effect immediately when reduced. Increases require a 7-day review period. Limits apply across all payment methods including bKash, Nagad, Rocket, and bank transfer.
Session Time Limits
Define the maximum number of hours you wish to spend on jongle per day or per week. When your limit is reached, you will be logged out automatically and cannot log back in until the limit period resets.
Loss Limits
Cap your net losses over a defined period — daily, weekly, or monthly. Once you reach your loss limit, your account is locked for further real-money play until the period resets. This is one of the most effective tools for preventing financial harm.
Reality Check Alerts
Set a reminder interval (every 30 min, 1 hour, or 2 hours) to receive a mid-session summary showing how long you have been playing and your net position. Dismiss the reminder to continue, or use it as a prompt to log out.
How to Access Your Responsible Gaming Tools
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1Log in to your jongle account
Use your registered credentials at jongle.vip to access your player dashboard.
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2Navigate to Account Settings
Select the "Account" or "My Profile" section from the top navigation menu within the dashboard.
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3Select Responsible Gaming
Find the "Responsible Gaming" tab within your Account Settings. All limit, alert, and exclusion tools are located here.
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4Set or update your limits
Enter your preferred values for deposit limits, loss limits, session time, and reality check frequency. Confirm each setting to apply it immediately.
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5Contact support if you need assistance
If you cannot locate the Responsible Gaming section or require help configuring your tools, contact [email protected] and an advisor will guide you through the process.
5. Self-Exclusion & Time-Out
Self-exclusion is the most powerful responsible gaming tool available at jongle. When you activate self-exclusion, your account is suspended for the chosen period and you are prevented from depositing funds, placing bets, accessing your game history, or using any real-money features of the platform. Self-exclusion is available in the following durations:
Short-term cooling-off period for players who feel they need a brief break.
A meaningful break to reassess your relationship with gambling.
A sustained period of exclusion recommended for players with serious concerns.
Irreversible account closure for players who wish to stop gambling entirely.
What Happens During Self-Exclusion
During the self-exclusion period, jongle will take the following steps to support your decision:
- Your account will be immediately suspended and you will be logged out on all devices.
- All pending marketing communications will be suppressed — you will not receive promotional emails or SMS messages from jongle while excluded.
- Any bonuses or free spins awarded to your account will be voided.
- Your available balance will be preserved and can be withdrawn during the exclusion period by contacting [email protected] — you will not lose access to your funds.
- Attempts to log in during the exclusion period will display a notice informing you that your account is temporarily suspended under the responsible gaming programme.
Time-Out Feature
For players who want a shorter, informal break without the full weight of a self-exclusion decision, jongle's time-out feature allows you to pause your account for 24 hours, 48 hours, or 72 hours. During a time-out, your account is suspended in the same way as a self-exclusion — no deposits, no play — but the process to reinstate your account after the period is more straightforward. Time-out is a useful first step if you feel you are playing too frequently or have had a stressful session and need to step away.
Reinstating Your Account After Self-Exclusion
For self-exclusions of 1 week, 1 month, or 6 months, your account will not be automatically reinstated at the end of the exclusion period. You must contact [email protected] with a written request to reopen your account. Before doing so, jongle strongly recommends that you reflect carefully on whether you are genuinely ready to return to gambling, and that you consider reaching out to a counselling or support service (see Section 6 below) before making that decision.
Permanent self-exclusions cannot be reversed. If you have applied for permanent self-exclusion, your account will remain closed and your personal data will be retained only as required by jongle's data retention obligations (see the Privacy Policy). Permanent self-exclusion is the appropriate choice for players who have decided that gambling is not right for them in the long term.
To activate self-exclusion immediately, log in to your jongle account, navigate to Account Settings > Responsible Gaming > Self-Exclusion, select your preferred duration, and confirm. If you are unable to log in or require urgent assistance, email [email protected] with the subject line "SELF-EXCLUSION REQUEST" and include your registered email address and preferred exclusion duration. Your account will be suspended within 1 hour of the request being received, 24 hours a day, 7 days a week.
6. Support Resources
If you feel that gambling is becoming a problem — for you or for someone you know — it is important to reach out for help. jongle's internal support team is always available, but there are also external organisations and resources that provide professional guidance, counselling, and treatment for problem gambling.
Talking to Someone You Trust
Sometimes the first and most important step is simply to talk to a friend, family member, or colleague who you trust. Gambling problems often develop in secrecy, and breaking that secrecy — even in a small way — can be the most important first step toward addressing the issue. You do not need to have a clinical gambling disorder to benefit from this kind of conversation. If something about your gambling is worrying you, that alone is reason enough to seek support.
Professional Counselling
Cognitive behavioural therapy (CBT) and motivational interviewing are both evidence-based treatments for gambling-related problems. Mental health professionals in Bangladesh's major cities — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi — include practitioners who work with behavioural addiction. If you are unsure where to start, contact jongle's support team and we will do our best to point you toward appropriate local resources.
Financial Counselling
If gambling has created financial difficulties — debt, missed payments, depleted savings — speaking with a qualified financial counsellor can help you understand your options and create a plan to manage your situation. Many Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, and City Bank offer financial advisory services. Community support organisations in Dhaka and Chittagong can also provide guidance on managing debt and financial hardship.
Jongle's Internal Support
jongle Responsible Gaming Team
Our dedicated responsible gaming advisors are available around the clock to discuss any concerns about your gambling activity. All conversations are treated with complete confidentiality. Whether you want to set up a limit, request an exclusion, or simply talk through your situation, we are here to help — without judgment.
7. Protecting Vulnerable People
jongle recognises that certain groups of people may be more vulnerable to the harms associated with gambling. This includes people experiencing mental health difficulties, those under financial stress, people recovering from addiction, and young adults who have recently turned 18. jongle's responsible gaming programme includes specific measures designed to identify and support vulnerable players.
Identifying Vulnerability
jongle's account monitoring systems flag behavioural patterns that may indicate a player is experiencing difficulty. These patterns include a sudden and significant increase in deposit frequency or amount, extended continuous play sessions, frequent small deposits following account balance depletion, repeated attempts to reverse withdrawal requests, and contact with support team expressing financial distress or emotional upset. When these patterns are identified, jongle's responsible gaming team will proactively contact the player to offer support and information about available tools.
Interaction Policy
When jongle identifies a player who may be at risk, the account will be reviewed internally and a member of the responsible gaming team will reach out via the registered email address. This outreach is not punitive — it is a welfare check. The player will not be suspended without their knowledge, but they will be offered information about jongle's protective tools, encouraged to set limits, and provided with the contact details of external support organisations if appropriate.
Protecting Players from Themselves
In cases where a player's behaviour suggests a significant and immediate risk of serious financial harm — for example, repeated large deposits within a very short period following prior self-exclusion — jongle reserves the right to take preventive action on the account even without an explicit request from the player. Such actions may include a temporary freeze on deposits, a mandatory cooling-off period, or escalation to a full account review. jongle will always notify the player of any such action and provide a clear explanation and path to resolution.
Advice for Family Members and Friends
If you are concerned about a family member or friend who you believe may have a gambling problem, there are steps you can take to help. Speak openly and calmly about your concerns without accusation or anger — express how their behaviour is affecting you and those around them. Encourage them to use jongle's self-exclusion tools or to speak with a professional counsellor. You may also contact jongle's support team on their behalf to request that we reach out to them directly, provided you can confirm the registered email address on the account. jongle takes third-party welfare referrals seriously and will act on them sensitively.
jongle does not allow players to use another person's account on their behalf, to gamble with funds belonging to another person without their knowledge, or to open accounts in another person's name. Any such activity constitutes a serious violation of jongle's Terms & Conditions and will result in immediate account closure and forfeiture of balances.
8. Contact jongle Support
jongle's support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Durga Puja, Pohela Boishakh, and all public holidays in Bangladesh. No matter when you need help, someone from the jongle team will respond to your message. Our average response time to responsible gaming queries is under 60 minutes.
How to Reach Us
The primary channel for all responsible gaming enquiries is email. Send your message to:
Responsible Gaming Support: [email protected] — Please include your registered email address and a brief description of your concern. For urgent self-exclusion requests, include "SELF-EXCLUSION REQUEST" in the subject line for priority handling.
What to Include in Your Message
- Your full name and registered email address on jongle
- A brief description of your concern or the tool you wish to activate
- Your preferred exclusion duration (if requesting self-exclusion)
- Any relevant context that would help our team assist you more effectively
Response Times
Standard responsible gaming enquiries — including limit adjustments, reality check setup, and general guidance — are typically resolved within 2 hours. Self-exclusion requests are treated as urgent and actioned within 1 hour of receipt. Account reviews and third-party welfare referrals may take up to 24 hours to complete fully, but the account in question will be placed on a precautionary hold within 1 hour while the review is underway.
Bangladesh Standard Time
jongle's support team operates on Bangladesh Standard Time (BST, UTC+6). All response time commitments stated above are calculated from the moment your email is received, regardless of the time of day or day of the week.
jongle does not provide telephone support at this time. Please do not share sensitive account information such as passwords or payment card numbers via email. jongle's support team will never ask for your password. If you receive a message claiming to be from jongle that asks for your password, treat it as fraudulent and report it to [email protected] immediately.
Ready to Enjoy jongle Responsibly?
Set your limits, explore our games, and remember — jongle is here for entertainment. Browse cricket betting, slots, and live casino games with full confidence in our safe play framework.